Responsible Gaming at 5bd

Our Commitment to You

What responsible gaming means at 5bd

At 5bd, responsible gaming is not a policy checkbox — it is a core value woven into every layer of our platform. We serve players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar, and we recognise that our players come from diverse backgrounds with different levels of gaming experience. Our responsibility is to ensure that every one of them can access a safe and enjoyable environment.

Online gambling is designed to be a form of entertainment. Like any leisure activity, it carries risk if approached without awareness or boundaries. 5bd is committed to providing transparent information about those risks, equipping players with practical tools to manage their play, and acting swiftly when a player shows signs of difficulty. We take this responsibility seriously and we encourage every player to engage with the resources on this page.

The foundation of our responsible gaming framework rests on three pillars: prevention — making sure players understand the risks before they arise; protection — offering tools that give players direct control over their own gaming behaviour; and support — ensuring that any player who needs help can reach our team around the clock, any day of the year.

Policy 01

Strict 21+ Age Requirement

5bd is an adults-only platform — no exceptions

The 5bd Platform is strictly for players who are 21 years of age or older. This is not merely a guideline — it is a hard requirement enforced at the point of account registration and throughout the identity verification process. Young people are particularly vulnerable to the potential harms associated with gambling, and 5bd takes its duty to protect minors with the utmost seriousness.

All new players are required to complete a Know Your Customer (KYC) identity verification process that confirms both their identity and their age. This process may include submission of a valid National Identity Card (NID), passport, or other government-issued document. 5bd reserves the right to request verification documents at any time, including from existing players, to maintain platform integrity.

If you are a parent or guardian and you believe a person under 21 in your household may be accessing the 5bd Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We also recommend using parental control software on shared devices to prevent underage access to gambling websites.

Policy 02

Player Protection Tools

Practical controls available to every 5bd player

5bd provides a suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to put you in full control of your gaming activity. You do not need to contact support to activate most of them — they are available to you immediately, at any time.

Quick Reference: Available Controls

All protection tools at a glance

Policy 03

Recognising Problem Gambling

Warning signs that gaming may be becoming harmful

Problem gambling can develop gradually, and it is not always easy to recognise in yourself or in someone you care about. 5bd believes that awareness is the first step toward maintaining a healthy relationship with gaming. The following signs may indicate that gambling is starting to cause harm:

• You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• You find yourself chasing losses — placing additional bets to try to recover money you have already lost.
• You feel restless, anxious, or irritable when you are not gambling, or when you try to reduce how much you gamble.
• Gambling is affecting your ability to meet financial obligations, such as rent, utility bills, or food costs.
• You are hiding your gambling activity from family members or friends, or lying about how much time or money you spend on it.
• You have borrowed money, sold possessions, or used funds meant for other purposes in order to gamble.
• Gambling is interfering with your work, studies, family responsibilities, or relationships.
• You feel that you need to gamble with larger amounts of money over time to get the same level of excitement.

Policy 04

Self-Assessment Checklist

Ask yourself these questions honestly

Taking a moment to reflect on your gaming habits is a healthy practice. Work through the questions below with complete honesty. If you answer "yes" to two or more of them, we strongly encourage you to use one of the responsible gaming tools available in your account or to contact our support team for a confidential conversation.

Policy 05

Getting Help

You are never alone — support is always available

If you feel that gambling is becoming a problem in your life, the most important thing you can do is reach out. 5bd's support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Victory Day, and Pohela Boishakh. Our team is trained to handle responsible gaming conversations with sensitivity and discretion.

To contact 5bd about a responsible gaming concern, please email [email protected] with the subject line "Responsible Gaming Support". You can also initiate a live chat session from within your account dashboard. All communications are treated as strictly confidential and are handled by trained staff, not automated systems.

When you contact us, a member of our responsible gaming team will work with you to understand your situation, explain the tools available to you, and help you implement whichever controls best suit your needs. There is no pressure, no judgment, and no impact on any pending withdrawals from pausing or closing your account.

Policy 06

Tips for Playing Responsibly

Practical habits that keep gaming healthy and enjoyable

The vast majority of 5bd players enjoy gaming as a safe and entertaining hobby. Maintaining that positive relationship with gambling comes down to a few consistent habits. We encourage all players to keep these principles in mind whenever they log in:

• Set a budget before you start. Decide in advance exactly how much you are comfortable spending — in BDT (৳) — and stick to that figure regardless of whether you are winning or losing. Use the deposit limit tool to enforce this automatically.
• Treat gambling as entertainment, not income. Gambling is a leisure activity. The house always has a mathematical edge over time. Never gamble with the expectation or need to make money from it.
• Take regular breaks. Use the session time limit tool to ensure you step away from the screen at regular intervals. Breaks reduce fatigue-related decision-making and keep sessions enjoyable.
• Never chase losses. If you have reached your budget for the session, stop. Placing additional bets to recover losses is one of the most reliable paths toward problem gambling and financial harm.
• Do not gamble under the influence. Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol or substances. Your decision-making is impaired in these states, which increases both financial risk and the likelihood of developing unhealthy patterns.
• Balance gambling with other activities. Gambling should be one of several leisure activities in your life, not the primary or only one. Maintain social connections, hobbies, and other interests alongside your gaming activity.
• Only gamble with disposable income. Never use funds earmarked for essential expenses — rent, food, school fees, utility bills, bKash remittances — for gambling. Use only money that you can genuinely afford to lose without financial hardship.