5bd Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 5bd, the operator of the online gaming platform at https://5bd.games ("Platform"), collects, uses, stores, shares, and protects the personal information of all registered players and website visitors ("you" or "your"). 5bd is committed to handling personal data with transparency, integrity, and in accordance with internationally recognised data protection principles.

By registering an account on the 5bd Platform, making a deposit, or otherwise using any feature of the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification, payment processing, customer support interactions, and general browsing activity on the site. 5bd may update this Policy from time to time. Any material changes will be communicated to active players via email or an in-platform notification, and the updated effective date will be reflected at the top of this page.

Section 1

Information We Collect

The categories of personal data 5bd gathers about you

5bd collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the site, and from third parties involved in identity verification and payment processing. The following table summarises the main categories of data we collect:

We do not knowingly collect sensitive personal data beyond what is strictly necessary for legal compliance, fraud prevention, and age verification. We do not collect data relating to racial or ethnic origin, religious beliefs, or political opinions.

Section 2

How We Use Your Information

The legal bases and purposes for processing your personal data

5bd processes your personal data only where we have a valid legal basis to do so. The primary purposes for which we use your information are set out below:

• Account Management: To create, maintain, and secure your player account, process your login credentials, and manage your account preferences.
• Identity and Age Verification: To verify that you are at least 21 years of age and that the personal details you have provided are accurate, as required by our responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain accurate financial records of all transactions in your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform. This includes monitoring betting patterns and flagging unusual account activity.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) requirements, international offshore gaming regulations, and any lawful requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of our communications with you for quality assurance purposes.
• Responsible Gaming: To monitor gaming behaviour and, where necessary, apply self-exclusion restrictions, deposit limits, or cooling-off periods in line with responsible gaming best practices.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the Platform.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and updates about new games or features on the Platform. You may withdraw consent at any time via your account settings.

Section 3

How We Protect Your Data

The security measures and principles 5bd applies to keep your information safe

Section 4

Sharing Your Information

When and with whom 5bd may share your personal data

5bd does not sell or rent your personal data to any third party. We may share your information with carefully selected third parties only in the following circumstances, and only to the minimum extent necessary:

• Payment Service Providers: We share financial transaction data with payment processors such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card schemes (Visa, Mastercard) solely for the purpose of processing deposits and withdrawals on your behalf.
• Identity Verification Services: We may use third-party KYC and age verification providers to confirm your identity and ensure you meet the 21+ age requirement. These providers process your submitted documents under strict confidentiality obligations.
• Game Technology Providers: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive limited session and wagering data necessary to deliver their games through the Platform.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a lawful request. 5bd will not disclose more data than is legally required in such circumstances.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or abuse of the Platform, we may share relevant data with fraud prevention agencies or other gaming operators through industry-recognised data-sharing arrangements.
• Business Transfers: In the event that 5bd undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer in advance.

All third parties with whom 5bd shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the specified purpose. 5bd does not authorise any third party to use your data for their own marketing purposes.

Section 5

Cookies and Tracking Technologies

How 5bd uses cookies and similar technologies on the Platform

The 5bd Platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, and improve your experience. A cookie is a small text file placed on your device by a website. Cookies cannot execute programs or deliver viruses to your device.

• Essential Cookies: These are strictly necessary for the Platform to function. They manage your login session, keep your account authenticated during gameplay, and maintain your security token. The Platform cannot operate without these cookies, and they cannot be disabled.
• Functional Cookies: These remember your preferences such as language settings, preferred currency display, and notification choices, so you do not have to reconfigure these on each visit.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual players.
• Marketing Cookies: Where you have consented, these cookies allow us to serve you relevant promotional content based on your gaming activity. You may withdraw this consent at any time through your account settings.

Section 6

Your Data Rights

The rights you hold over your personal information held by 5bd

As a player on the 5bd Platform, you have a number of rights in relation to your personal data. These rights are outlined below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

5bd will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be informed of the extension and the reason for it. There is no charge for submitting a data rights request, though 5bd reserves the right to charge a reasonable fee for manifestly unfounded or excessive requests.

Section 7

International Data Transfers

How your data is handled when transferred across borders

As 5bd operates as an internationally licensed offshore platform, your personal data may be transferred to and processed in countries outside Bangladesh. These countries may have data protection laws that differ from those in your home jurisdiction.

Wherever personal data is transferred internationally, 5bd takes steps to ensure that an equivalent level of protection is applied. This includes using standard contractual clauses with data recipients, ensuring third-party processors maintain ISO 27001 or equivalent security certifications, and conducting due diligence on all international data handling arrangements before entering into them.

By using the Platform, you acknowledge and consent to the transfer of your personal data internationally for the purposes described in this Policy.

Section 8

Children and Minors

5bd's strict policy on protecting underage individuals

The 5bd Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process the personal data of any person under the age of 21. If you are under 21 years of age, you must not register an account, submit personal information, or use any feature of the Platform.

If 5bd becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that information and suspend the associated account. Parents or guardians who believe that their child has submitted personal data to 5bd should contact us immediately at [email protected] so that the data can be removed without delay.

Section 9

Contact Us About Privacy

How to reach 5bd with privacy-related questions or requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our dedicated support team. We are available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).